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Our Commitments
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Key tenets of Gamma-Dynacare’s business operations are our commitments to
exceptional clinical quality and customer service, diversity, health and safety
and community.
Clinical Quality Service Diversity Health and Safety Community  Clinical
QualityCentral to every task undertaken at Gamma-Dynacare is a commitment to the highest level of clinical quality. We believe that it is through our attention to quality that we are best able to support the more than ten thousand clinicians who have come to rely on us in the prevention and diagnosis of disease and in the treatment of patients. All three of Gamma-Dynacare’s main testing laboratories hold the highest level of accreditation offered by the College of American Pathologists: each laboratory is “Accredited with Distinction.” Gamma-Dynacare also holds a Clinical Laboratory Improvement Act (CLIA) certificate of accreditation. As an organization, we are progressing very well with Ontario Laboratory Accreditation of all of our laboratories, including the Province's first perfect score. Gamma-Dynacare’s Forensic Toxicology Laboratory is fully accredited by the Research Triangle Institute National Laboratory Certification Program for the United States Department of Health and Human Services and Substance Abuse and Mental Health Services Administration (SAMHSA). The Quality Management Program – Laboratory Services (QMPLS) instituted by the Ontario Ministry of Health and Long-Term Care and managed by the Ontario Medical Association, regularly validates our laboratory assay quality through its External Proficiency Testing Program. Gamma-Dynacare’s commitment to quality greatly influences all aspects of our working environment, from training and development to technology and innovation. Our Director of Quality Management Programs – Ontario recently received the Bob Cardno Award from the American Society for Quality. Service Gamma-Dynacare strives to deliver a quality of service that is both responsive and customized to our clients’ diverse needs. Our ability to quickly report test results, routinely within 24 hours, is possible because of the skill and dedication of our well-trained staff, our flexible reporting systems and our commitment to communication. Customer service specialists at Gamma-Dynacare provide a personalized approach, establishing one-to-one relationships with clients in order to better understand client needs and to respond effectively to any client queries and requests. Our achievements with respect to customer service were a key factor in our recently receiving the Outstanding Business Achievement Award from the City of Brampton and the Brampton Board of Trade, as well as a Company of the Year Award from the Ottawa Board of Trade. Diversity We are committed to the hiring, advancement and fair treatment of individuals without regard to race, colour, age, ancestry, place of origin, creed, marital status, sex, handicap, sexual orientation, family status, ethnic origin or any other protected status designated by federal, provincial or local law. To the people of Gamma-Dynacare, those words are more than a legal disclaimer; they’re a way of life and a business-driven philosophy. We employ a diverse workforce and respect the needs of our staff. As a progressive organization continuously seeking to attain and maintain a competitive edge through innovation, Gamma-Dynacare also places an extremely high value on diversity of thought. Diversity of thought is critical to finding the most innovative, customer-focused answers to the many issues and challenges confronting our business. As such, it is the responsibility of every manager to value and secure diversity in his or her work unit by employing and developing high-calibre individuals who differ from one another culturally, intellectually and experientially. Health and Safety The nature of our business demands that a strong commitment be made to the health and safety of our employees. Gamma-Dynacare’s Health and Safety Program achieves this through communication, education and accountability. Our Health and Safety Program encourages awareness through reporting and investigation of all workplace accidents, action to prevent further accidents wherever possible and regular auditing of our systems to ensure that they are effective. Our Joint Health and Safety Committees are structured to provide knowledgeable representation from all areas of the company and we take pride in the cooperative spirit that characterizes the way the committees function. Several regulatory bodies in both Canada and the United States include health and safety compliance as a crucial element in the awarding of licences and accreditation. Gamma-Dynacare is proud that our Health and Safety Program is recognized by these regulatory bodies. Community Community spirit is alive and thriving at Gamma-Dynacare. It is a natural extension of our mission of Caring for People. We wholeheartedly support community initiatives and encourage employees to be active in their own communities. Among the charities to which we contribute, we take special pride in supporting: The United Way: Region by region, United Way staff and volunteers help build caring communities and respond to a broad range of human needs on a national scale. At Gamma-Dynacare, we support our communities through fund raising activities that benefit United Way. Activities include team competitions, raffles and silent auctions. Employees can also participate through payroll contributions. The Pink Ribbon Campaign: This campaign helps raise community awareness of breast cancer. On a designated day during Breast Cancer Awareness Month, many Gamma-Dynacare employees wear jeans and make a contribution to the fight against breast cancer. The Starlight Children’s Foundation: The foundation provides innovative, creative and fun entertainment therapies that bring lasting joy and enrichment to the lives of seriously ill children and their families. Gamma-Dynacare grants wishes to the foundation on behalf of our employees. |
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